Dedicated helpdesk for all levels of computer support. Direct access to engineers and the experience of working as sole provider or working closely within in-house IT departments.
Expert assistance at all levels
If you are looking for high level server support, professional desktop support or general computer advice, DTCS can support as much or as little of your systems as you need. We can provide 100% support for small and medium sized business IT infrastructures or we can work with your in-house IT department to provide a support solution to fit your requirements.
Outsourcing and external support
DTCS has extensive experience helping businesses transition their internal IT department to a purely outsourced solution. This provides benefits such as increased service levels, faster response times on problems (which are often given a high priority by the end user and a low urgency by internal departments) and helping to reduce the overall cost of IT.
Providing excellent support to you
Our team of IT Engineers are available 0800-1800 and aim to provide instant support and guidance for your IT problems. We have a core of networking professionals and senior engineers on call at all times and can use a variety of technologies to give you the best possible support experience. This includes support via telephone, remote control of the PC via the internet or onsite support for installation and other issues.
With the increase in remote working and e-mail availability, DTCS are also using remote control software that can control PDA and Blackberry devices - thus increasing the levels of support and assistance that we can provide.
All jobs and requests are booked into our service desk and you, as the end user, receive regular updates and notifications at all stages.
